RHCSA Rapid Track
Generate a diagnostics report that you could submit to the Red Hat Customer Portal as part of a support case, by using the web console.
Outcomes
Generate a diagnostics report that you could submit as part of a support case to the Red Hat Customer Portal.
As the student user on the workstation machine, use the lab command to prepare your system for this exercise.
This command prepares your environment and ensures that all required resources are available.
[student@workstation ~]$ lab start support-portal
Instructions
Log in to the
serveramachine as thestudentuser.[student@workstation ~]$
ssh student@serveraWarning: Permanently added 'servera' (ED25519) to the list of known hosts. Activate the web console with: systemctl enable --now cockpit.socket ...output omitted... [student@servera ~]$Start the
cockpitservice.[student@servera ~]$
systemctl start cockpit.socket==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ==== Authentication is required to start 'cockpit.socket'. Authenticating as: Student User (student) Password:student==== AUTHENTICATION COMPLETE ====Verify the status of the
cockpitservice.[student@servera ~]$
systemctl status cockpit.socket● cockpit.socket - Cockpit Web Service Socket Loaded: loaded (/usr/lib/systemd/system/cockpit.socket; disabled; vendor preset: disabled) Active: active (listening) since Mon 2022-03-28 01:41:13 EDT; 1min 27s ago Until: Mon 2022-03-28 01:41:13 EDT; 1min 27s ago Triggers: ● cockpit.service Docs: man:cockpit-ws(8) Listen: [::]:9090 (Stream) ...output omitted... Mar 28 01:41:13 servera.lab.example.com systemd[1]: Starting Cockpit Web Service Socket... Mar 28 01:41:13 servera.lab.example.com systemd[1]: Listening on Cockpit Web Service Socket.Return to the
workstationmachine as thestudentuser.[student@servera ~]$
exitlogout Connection to servera closed. [student@workstation ~]$On the
workstationmachine, open the Firefox web browser and log in to the web console interface that is running at theservera.lab.example.comaddress. Log in as thestudentuser withstudentas the password.Open the Firefox web browser and go to the
https://servera.lab.example.com:9090address.When prompted, accept the self-signed certificate by adding it as an exception.
Log in as the
studentuser withstudentas the password.Click the button to switch to administrative access. Use
studentas thestudentuser's password and click the button. The web console replaces the button with the button.Click the menu on the left navigation bar. Click the button.
Enter
studentin theReport labelfield.Click . The report takes a few minutes to build.
When the report is ready, download the file.
Click the button. The diagnostic report is downloaded.
Log out from the web console session and close the Firefox web browser.